Eagle Ray, Inc.

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Help Desk Technician

Help Desk Technician

Job Location 
US-DC-Washington, DC
Security Clearance 

More information about this job


Eagle Ray Inc, is seeking a Help Desk technician to support FEMA Grants Program Directorate (GPD) Systems and Business Support Branch (SBSB) and to be a single point-of-contact service desk for all end user IT- related incidents and service requests..


The Help Desk technician will be responsible for managing and executing all incident management and request fulfillment processes in accordance with ITIL best practices.


Experience and Education Required:

  • Bachelor’s degree (or 6 years exp; or AS degree and 4yrs)
  • 0-3 years in a service desk environment
  • Must have a minimum working knowledge of Active Directory, Office 365, Exchange Online, current operating systems for desktops and mobile devices, Cisco Networking


Equal Opportunity Employer/M/F/Disability/Vet/Sexual Orientation/Gender Identity