Eagle Ray, Inc.

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Help Desk Technician

Help Desk Technician

ID 
2017-2243
Job Location 
US-DC-Washington, DC
Security Clearance 
..

More information about this job

Overview

Eagle Ray Inc, is seeking a Help Desk technician to support FEMA Grants Program Directorate (GPD) Systems and Business Support Branch (SBSB) and to be a single point-of-contact service desk for all end user IT- related incidents and service requests..

Responsibilities

The Help Desk technician will be responsible for managing and executing all incident management and request fulfillment processes in accordance with ITIL best practices.

Qualifications

Experience and Education Required:

  • Bachelor’s degree (or 6 years exp; or AS degree and 4yrs)
  • 0-3 years in a service desk environment
  • Must have a minimum working knowledge of Active Directory, Office 365, Exchange Online, current operating systems for desktops and mobile devices, Cisco Networking

 

Equal Opportunity Employer/M/F/Disability/Vet/Sexual Orientation/Gender Identity